tk9999 Privacy Policy

1. Introduction

tk9999 is committed to safeguarding the privacy and personal data of every individual who uses our online sports betting and casino platform. We understand that the personal data you share with us when opening an account, making a deposit, or placing a bet is sensitive, and we treat it accordingly. This Policy sets out, in clear and transparent terms, the categories of personal data we collect, the purposes for which we process that data, the legal bases on which we rely, the circumstances in which data may be shared with third parties, and the rights available to you as a data subject.

tk9999 operates a platform designed primarily to serve players located in Bangladesh. Where applicable, our data handling practices are aligned with internationally recognised privacy standards. We keep this Policy under regular review and will publish any updates on this page with an updated effective date. Where changes are material, we will notify registered Players by email in advance of those changes taking effect.

2. Data Controller

For the purposes of this Policy, tk9999 is the data controller in respect of the personal data of Players registered on the platform. As data controller, tk9999 determines the purposes and means by which your personal data is processed.

All data protection queries, access requests, and complaints should be directed to our support team at the contact details provided in Section 15 of this Policy. We will acknowledge all data-related correspondence within five business days and aim to provide a substantive response within 28 days of receipt.

3. Personal Data We Collect

tk9999 collects personal data through several channels, including the account registration process, ongoing account activity, KYC verification, customer support interactions, and automated technical collection (such as cookies and server logs). The categories of personal data we collect include:

3.1 Registration Data

• Full legal name
• Date of birth
• Residential address (including city, division, and postcode)
• Email address
• Mobile phone number
• Username and encrypted password

3.2 Identity Verification (KYC) Data

• Government-issued identity document (National ID card, passport, or driving licence number and a copy of the document)
• Proof of address documentation (utility bill, bank statement)
• Selfie or photograph where required for facial verification
• Source of funds information where required for compliance purposes

3.3 Financial & Transaction Data

• Deposit and withdrawal transaction history
• Payment method details (mobile wallet account numbers associated with bKash, Nagad, Rocket, or Upay; masked card numbers for Visa and Mastercard; bank account details for Dutch-Bangla Bank and City Bank transfers)
• Deposit and withdrawal amounts and timestamps
• Currency used (Bangladeshi Taka / BDT)
• Bonus and promotional credit history

3.4 Betting & Gaming Activity Data

• Sports bets placed, including event, market, odds, stake, and outcome
• Casino game sessions, including game title, provider, session duration, stakes, and results
• Responsible gaming tool settings (deposit limits, loss limits, self-exclusion status)

3.5 Technical & Device Data

• IP address at time of registration and at each login
• Browser type and version
• Device type and operating system
• Session duration and pages visited within the platform
• Referral source (where applicable)

3.6 Communications Data

• Records of correspondence with our customer support team, including live chat transcripts and email exchanges
• Feedback, complaints, and dispute records

4. How We Use Your Personal Data

tk9999 processes your personal data only for the specific, legitimate purposes set out in this section. We do not use your data for any purpose incompatible with those stated below without first obtaining your consent or establishing a separate legal basis.

Purpose	Description
Account Management	Creating, maintaining, and administering your tk9999 account, including processing login credentials and account preferences.
Identity Verification	Conducting KYC checks to confirm your identity, age (18+), and payment method ownership in accordance with compliance obligations.
Payment Processing	Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and City Bank, and maintaining accurate financial records.
Service Delivery	Enabling access to sports betting markets, live casino games, slots, esports, and all other platform features.
Responsible Gaming	Monitoring account activity to identify potential problem gambling behaviours, administering responsible gaming tools, and enforcing self-exclusion requests.
Fraud & Security	Detecting and preventing fraudulent activity, multi-accounting, money laundering, and other prohibited conduct as defined in the Terms & Conditions.
Customer Support	Responding to enquiries, resolving disputes, and providing account assistance through our support channels.
Marketing (with consent)	Sending promotional emails, bonus offers, and platform updates to Players who have opted in to marketing communications. You may withdraw consent at any time.
Legal Compliance	Meeting obligations under applicable laws and regulations, including responding to lawful requests from regulatory or law enforcement authorities.
Platform Improvement	Analysing aggregated, anonymised usage data to improve platform performance, product offerings, and user experience.

5. Legal Basis for Processing

tk9999 relies on the following legal bases when processing your personal data:

• Contractual Necessity: Processing required to enter into and perform the contract between you and tk9999 — including account registration, deposit processing, bet settlement, and withdrawal. Without this processing, the contractual relationship cannot exist.
• Legal Obligation: Processing necessary for tk9999 to comply with applicable legal requirements, including identity verification, transaction monitoring, record-keeping, and responding to lawful authority requests.
• Legitimate Interests: Processing carried out to pursue tk9999's legitimate business interests, provided those interests are not overridden by your rights and freedoms. This includes fraud detection, security monitoring, platform analytics, and responsible gaming oversight.
• Consent: Processing carried out on the basis of your freely given, specific, and informed consent — principally marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing with Third Parties

tk9999 does not sell your personal data to any third party. We may share your personal data with the following categories of third-party recipients, strictly for the purposes described:

6.1 Payment Service Providers

Personal and financial data necessary to process your deposits and withdrawals is shared with our payment partners — including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and City Bank — solely for the purpose of executing the transaction you have requested. Each payment partner is bound by its own applicable data protection obligations.

6.2 Game Content Providers

Where technically necessary for game delivery, limited technical identifiers (such as a session token or anonymised player ID) may be exchanged with licensed game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers do not receive your full name, contact details, or financial information in connection with game delivery.

6.3 Identity Verification Partners

KYC documents and identity data may be processed by third-party verification service providers engaged by tk9999 to conduct document authenticity checks and age verification. These providers process data solely on our instructions and are contractually prohibited from using it for their own purposes.

6.4 Legal and Regulatory Authorities

tk9999 may disclose personal data to government bodies, law enforcement agencies, courts, or other regulatory authorities where required to do so by applicable law, court order, or where we believe disclosure is necessary to protect the rights, property, or safety of tk9999, our Players, or the public.

6.5 Business Transfers

In the event that tk9999 undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, personal data held about Players may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and of any material changes to data handling practices that result from it.

7. Cookies and Tracking Technologies

tk9999 uses cookies and similar tracking technologies on its platform to support core functionality, improve performance, and — where consent is given — deliver relevant content. The categories of cookies used are as follows:

• Strictly Necessary Cookies: Essential for the platform to function. These cookies enable login session management, security features, and core navigation. They cannot be disabled without preventing you from using the platform.
• Performance and Analytics Cookies: Used to collect anonymised data about how Players interact with the platform — including pages visited, time spent, and error events. This data is used to improve platform performance and user experience.
• Functional Cookies: Used to remember your preferences — such as language settings, display preferences, and responsible gaming tool configurations — so that these are retained across sessions.
• Marketing Cookies (Consent-Based): Used only where you have provided explicit consent, to deliver promotional content relevant to your interests and to measure the effectiveness of marketing campaigns. You may withdraw this consent at any time through your account settings or by contacting support.

You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will affect your ability to use core platform features.

8. Data Security

tk9999 applies a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• Transport Layer Security (TLS/SSL) encryption for all data transmitted between your device and the tk9999 platform.
• Encryption of sensitive data at rest, including identity documents and financial records.
• Access control policies that restrict internal access to personal data on a strict need-to-know basis, with role-based permissions enforced at the system level.
• Regular security assessments and penetration testing of platform infrastructure.
• Monitoring of systems for anomalous activity and potential intrusion attempts.
• Staff training on data protection obligations and secure data handling practices.

While tk9999 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, tk9999 will notify affected Players in accordance with applicable notification obligations.

You are responsible for maintaining the security of your own account credentials. If you believe your account has been compromised, please contact us immediately at [email protected].

9. Data Retention

tk9999 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, subject to any longer retention period required by applicable law or regulation. The following general retention guidelines apply:

• Active Account Data: Retained for the duration of the account relationship and for a period of at least five years following account closure, to meet legal, compliance, and dispute-resolution obligations.
• KYC and Identity Documents: Retained for a minimum of five years from the date of verification or from account closure, whichever is later, in accordance with applicable anti-money laundering record-keeping requirements.
• Transaction Records: Financial transaction records are retained for a minimum of five years from the date of the transaction for accounting and compliance purposes.
• Customer Support Records: Correspondence and support ticket records are retained for a period of three years following resolution of the relevant matter.
• Marketing Consent Records: Records of marketing consent and opt-out requests are retained for the duration of the account relationship and for three years thereafter.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised. Anonymised, aggregated data derived from your account activity may be retained indefinitely for analytical and reporting purposes, as it can no longer be linked to any individual.

10. Your Data Rights

As a data subject, you have the following rights in relation to your personal data held by tk9999. To exercise any of these rights, please contact our support team at [email protected] with your registered username and a clear description of your request:

• Right of Access: You have the right to request a copy of the personal data tk9999 holds about you, together with information about how it is processed. We will provide this within 28 days of a valid request.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held about you. Certain account data (such as your registered name and date of birth) may require documentary evidence to support a correction request.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where the data has been unlawfully processed. This right is subject to overriding legal retention obligations and is not absolute.
• Right to Restriction of Processing: You may request that tk9999 restricts processing of your data in certain circumstances — for example, while the accuracy of data is being contested, or where processing is unlawful but you prefer restriction to deletion.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you have the right to receive a structured, commonly used, machine-readable copy of the personal data you have provided to us.
• Right to Object: You have the right to object to processing based on legitimate interests, including profiling. You also have the absolute right to object to processing of your data for direct marketing purposes at any time.
• Rights Related to Automated Decision-Making: Where tk9999 makes decisions about you based solely on automated processing — including profiling — that produce legal or similarly significant effects, you have the right to request human review of that decision, to express your point of view, and to contest the outcome.

11. Children's Privacy

The tk9999 platform is strictly intended for adults aged 18 years and above. We do not knowingly collect personal data from any person under the age of 18. Age verification is a mandatory step in the account registration and KYC process. If tk9999 becomes aware that personal data has been collected from a person under the age of 18, that account will be immediately closed and all associated data will be deleted in accordance with our data retention procedures.

If you are a parent or guardian and believe that a minor has registered an account with tk9999, please contact us immediately at [email protected] so that we can take appropriate action without delay.

12. Marketing Communications

tk9999 may send you marketing communications — including promotional offers, bonus notifications, and platform updates — where you have provided explicit consent to receive such communications at the time of registration or at a later date via your account settings.

You may withdraw your consent to marketing communications at any time by:

• Clicking the unsubscribe link included in any marketing email sent by tk9999;
• Updating your communication preferences within your account settings; or
• Contacting our support team at [email protected] with a request to be removed from all marketing lists.

Withdrawal of consent for marketing will take effect within 5 business days. Please note that withdrawing marketing consent does not affect the delivery of transactional and service-related communications, such as deposit confirmations, withdrawal notifications, KYC requests, and account security alerts, which are sent on the basis of contractual necessity.

13. International Data Transfers

tk9999 operates an international platform, and some of the third-party service providers we engage — including game providers, payment processors, and technical infrastructure partners — may process personal data in jurisdictions outside Bangladesh. Where personal data is transferred internationally, tk9999 ensures that appropriate safeguards are in place to protect that data to a standard equivalent to that required under this Policy. Such safeguards may include contractual data processing agreements, standard contractual clauses, or transfers to jurisdictions recognised as providing an adequate level of data protection.

By using the tk9999 platform, you acknowledge that your data may be processed in countries other than Bangladesh, subject to the safeguards described in this section.

14. Changes to This Privacy Policy

tk9999 reviews this Privacy Policy on a regular basis to ensure it remains accurate, complete, and consistent with our data handling practices. We reserve the right to update this Policy at any time. The effective date at the top of this page indicates when the current version was last updated.

Where changes are material — meaning they affect how we collect, use, or share your personal data in a significant way — we will notify you by email to your registered address at least 14 days before those changes take effect. Your continued use of the tk9999 platform after the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you may request closure of your account and withdrawal of any available balance by contacting [email protected] before the changes take effect.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data tk9999 holds about you, please contact our data protection team using the details below. We are available 24 hours a day, 7 days a week:

Support & Data Protection Email: [email protected] (plain text — not a clickable link)

Please include your registered username, the nature of your request, and any relevant supporting details in your message. We will acknowledge your request within five business days and aim to provide a full response within 28 days of receipt of all required information.